Help centre
How can we help?
Installing the app, adding your sources, fixing the guide or playback: it’s all here. And if the answer isn’t, you’ll get a reply from a real person.
Get started
It takes about five minutes. Nothing to set up on a computer: everything happens in the app, on Apple TV, iPhone or iPad.
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Install the app
OneTV Connect is free on the App Store and runs on Apple TV, iPhone and iPad. One download for all three.
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Add your source
In Settings › Sources, pick the type: M3U playlist, Xtream Codes, Stalker portal, or your Plex, Jellyfin or Emby server.
Xtream, M3U or Stalker? -
Check the TV guide
Your provider’s guide is used automatically. If channels are missing, add an XMLTV source: the app matches channels by name.
Guide sources by country -
Everything, everywhere
With iCloud, your playlists, favourites and resume points follow you from Apple TV to iPhone. Nothing to type twice.
Common problems
The questions we get most, in the order worth checking.
No channels appear after adding my playlist
Check the address and credentials by copying them exactly as supplied (watch for spaces and http/https). If your provider limits connections, close other apps using it. Finally, in Settings › Sources, make sure the categories aren’t all hidden.
The TV guide is empty or incomplete
Usually the channel’s ID in the playlist doesn’t match any channel in the guide. Add an XMLTV source for your country, then map the few remaining channels by hand: the mapping is remembered.
Empty guide: the checks, in orderA channel won’t start or keeps buffering
Try another playback engine in Settings › Playback › Media players (OneTVPlayer, VLC, MPV or KSPlayer): every stream has its preferences. If the channel exists in another playlist or quality, the app can also switch on its own.
Fix buffering on Apple TVCatch-up or “Start over” isn’t available
Going back into a past programme depends on the archive your provider offers for each channel. Where there is none, the app can still rewind live TV using its own buffer.
How catch-up worksMy iPhone or Apple Watch can’t find my Apple TV
Both devices need to be on the same Wi-Fi network. On the Apple TV, keep OneTV Connect open and check that “Enable iOS Remote” is on in settings.
I changed devices and lost Pro
Open the OneTV Pro screen and tap “Restore Purchases”, signed in with the same Apple Account you bought with. Pro covers Apple TV, iPhone and iPad.
Does the app include channels?
No. OneTV Connect is a player: it plays the sources you add and have the legal right to access. No channels, films or TV subscription are provided.
Step-by-step guides
All guidesStill stuck? Write to us.
OneTV Connect is made by a small team. Messages go straight to the developer.
For a quick answer, include:
- your device and app version (Settings › About)
- the source type (M3U, Xtream, Stalker, Plex…)
- what you see, ideally with a screenshot
- if needed, the report from the Diagnostics section in settings